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Homeowners

New Home Customer Service & Warranty Information

Welcome to your new home! We wish you many years of happiness and sincerely appreciate the opportunity you have given us to build your new home. We fully realize your new home is one of the largest investments you will ever make, and thus we have used high quality products and the best available workmanship to protect your investment.

ABOUT OUR WARRANTY

As a purchaser of one of our new homes you are protected by the Quality Builders Warranty “QBW” Home Protection Policy. As an QBW Home Protection Policy Builder we are required to meet certain standards of performance which will insure the quality of your new home. The QBW Home Protection provide you with a limited warranty from the Builder as well as an insurance policy underwritten by a national company which backs the Chesapeake Homes warranty and provides extended insurance coverage on major structural defects should they occur. For more details refer to your warranty binder and QBW manual.

One-year  wall-to-wall  coverage

One-year wall-to-wall coverage

Two-year electrical, plumbing, heating,  cooling and ventilation system coverage

Two-year electrical, plumbing, heating, cooling and ventilation system coverage

Ten-year  major structural  defect coverage

Ten-year major structural defect coverage

Coverage is limited to defects in materials and workmanship. Refer to the Chesapeake Homes’ Warranty for full details and limitations on coverage. Items covered under manufacturer or supplier warranty are not specifically covered by Chesapeake Homes.

However, for the first year, we’ll assist you in obtaining service if you are unable to do so directly with the supplier or manufacturer. See our Home Care Guide for common household maintenance tips.

Emergency Service

The best way to handle an emergency is to be prepared and informed when an emergency occurs. Read the following information now!

We know you will be happy in your new home; however, we also realize that homes occasionally need emergency service. So, for your convenience and quickest response to your emergency needs, all contractors and suppliers should be contacted directly. We are listing them within each community’s homeowner’s warranty book.

There will be no service charge for warranted items, but you will be responsible for any charges for a non-warranted service call (i.e., tripped circuit breaker, clogged air filter, owner-caused plumbing obstruction, service request to an inappropriate subcontractor, etc.).

Those who choose to mail their work request information sheets, please be sure requests are properly addressed to Chesapeake Homes, Warranty Service Department, 448 Viking Drive, Suite 220 Virginia Beach, VA 23452, and that you keep a copy for your records and reference.

For emergency situations that cannot be handled by a subcontractor, call the Chesapeake Homes’ Warranty Service Department at 757-671-2367 during normal working hours (8:00 a.m. to 5:00 p.m. Monday through Friday.)

Taking Care Of Your Home.

Check out our guide to help find answers to the most common questions new homeowners have about their new home!

Visit Our Home Care Guide

Warranty Forms

As a purchaser of one of our new homes you are protected by the Quality Builders Warranty “QBW” Home Protection Policy. As an QBW Home Protection Policy Builder we are required to meet certain standards of performance which will insure the quality of your new home. The QBW Home Protection provide you with a limited warranty from the Builder as well as an insurance policy underwritten by a national company which backs the Chesapeake Homes warranty and provides extended insurance coverage on major structural defects should they occur. For more details refer to your warranty binder and QBW manual.