Homeowners

Service Request

At Chesapeake Homes, we care about our Homeowners, Employees, and Contractors' safety.  As of now, we have resumed Warranty Inspections and Warranty service work in North Carolina and South Carolina.  We are anticipating the Governor of Virginia will allow us to resume work in Virginia in mid-June.  When we are able to safely resume work, we will start scheduling all Inspections and reschedule any previously scheduled work orders.  Please continue to submit your 12 weeks and 10 month Service Request by your scheduled time frame. If you have an emergency please refer to your Vendor list and contact the appropriate vendor.  Thank you for your continued patience during the COVID-19 Pandemic, Stay safe!

Please refer to your Warranty Guide before submitting the Service Request. 

Learn How to Submit a Warranty Request


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Warranty Coverage

New Home Customer Service & Warranty Information

Welcome to your new home! We wish you many years of happiness and sincerely appreciate the opportunity you have given us to build your new home. We recognize your new home is one of the largest investments you will ever make, and thus we have used high-quality products and the best available workmanship to protect your investment. The key to happiness and pleasure in your new home is a trouble-free operation of the fine mechanical components, and quick satisfactory service when required. Take the time to thoroughly read the Warranty Program book which outlines procedures to ensure the orderly and systematic handling of your service requests. The Warranty Program book contains additional information which will assist you, as well as some suggestions for routine maintenance that will enable you to avoid some of the more common complications encountered by new homeowners.
Emergency Service
New Home Warranty
One year manufacture wall-to-wall coverage.
New Home Mechanical Warranty
Two-year limited electrical, plumbing, heating, cooling and ventilation system coverage.
New Home Structural Warranty
Ten-year major structural defect coverage.
Coverage is limited to defects in materials and workmanship. Refer to the Chesapeake Homes’ Warranty for full details and limitations on coverage. Items covered under manufacturer or supplier warranty are not specifically covered by Chesapeake Homes.

However, for the first year, we’ll assist you in obtaining service if you are unable to do so directly with the supplier or manufacturer. See our Home Care Guide for common household maintenance tips.
New Home Customer Service & Warranty Information
New Home Customer Service & Warranty Information

Taking Care Of Your Home

Do you have questions about your new home? We are here to help! Check out our Home Care Guide to help find answers to the most common questions new homeowners have about their new home.

View Our Warranty Guide
View Our Building Guide

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