When it comes to buying a home, there's nothing more important than feeling secure in your investment. At Chesapeake Homes, that peace of mind is made possible by our exceptional warranty program! We ensure quality construction during the build process and beyond with 1-year & 2-year warranties and a 10-year structural warranty provided through Quality Builders Warranty, a company backed by Liberty Mutual – so you can rest assured knowing your new home is protected for years to come.
Warranty Service Department Phone Number: 844-959-0103
Monday-Friday: 8am-5pm
All requests must be submitted through the Quality Builder's Warranty (QBW) Portal.
Year-Round Home Maintenance Tips
Clean Gutters & Downspouts: Remove leaves and debris regularly to maintain proper drainage.
Maintain Drainage: Keep swales and drainage areas clear. Maintain landscaping and mulch to direct water away from your foundation.
Inspect Exterior Caulking: Check around windows and doors for gaps or deterioration that could allow water intrusion.
Prepare for Severe Weather: Secure outdoor furniture and loose items before storms and high winds. Trim tree branches near your home.
Prevent Frozen Pipes: Disconnect garden hoses, protect exterior faucets, and winterize irrigation systems before freezing temperatures.
Maintain HVAC Systems: Replace filters regularly and keep outdoors units clear of debris.
Check Roof & Exterior: Visually inspect for damaged shingles, siding, or visible concerns.
Protect Concrete Surfaces: Never use salt or deicing chemicals on concrete driveways or sidewalks, as they can damage the concrete surface. Use sand for traction when needed.
Practice Safety: Test smoke and carbon monoxide detectors, and keep flashlights and batteries available for power outages.
Important Reminder: Weather-related damage from wind, hail, flooding, and similar events is generally not covered under the builder's warranty and may fall under your homeowner's insurance policy. Coverage depends on your policy. Take reasonable steps to prevent further damage when safe, and contact your insurance provider as appropriate.
Welcome to your new home! We wish you many years of happiness and sincerely appreciate the opportunity you have given us to build your new home. We recognize your new home is one of the largest investments you will ever make, and thus we have used high-quality products and the best available workmanship to protect your investment.
The key to happiness and pleasure in your new home is a trouble-free operation of the fine mechanical components, and quick satisfactory service when required. Take the time to thoroughly read the Warranty Program book which outlines procedures to ensure the orderly and systematic handling of your service requests.
The Warranty Program book contains additional information which will assist you, as well as some suggestions for routine maintenance that will enable you to avoid some of the more common complications encountered by new homeowners.
Coverage is limited to defects in materials and workmanship. Refer to the Chesapeake Homes’ Warranty for full details and limitations on coverage. Items covered under manufacturer or supplier warranty are not specifically covered by Chesapeake Homes. However, for the first year, we’ll assist you in obtaining service if you are unable to do so directly with the supplier or manufacturer. See our Home Care Guide for common household maintenance tips.
Do you have questions about your new home? We are here to help! Check out our Home Building Guide to help find answers to the most common questions new homeowners have about their new home.
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Have Questions?
Our New Home Specialists Stephanie and Dani are here to help you find the home of your dreams!
Fill out the form below or call/text them at 757-550-2617.
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