Homeowners

Homeowners

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Homeowner Journey Here!

Greetings from Chesapeake Homes,

At Chesapeake Homes, we care about our customers, homeowners, and employee’s safety. Due to the recent COVID-19 pandemic, Chesapeake Homes is suspending all warranty work and inspections until April 15, 2020. The Center for Disease Control, and our government, has encouraged a remote working environment – following that, many children are out of school and are at home. Therefore, following the social distancing suggestion – we will not be inspecting and bringing subcontractors into your home, this is for our safety as well as yours! We will keep an open line of communication and send an updated notice no later than mid-April. We encourage each of you to follow these guidelines, and by staying home – we want nothing more than our homeowners healthy!

Service Request –

If you have scheduled work to be completed during March and April, please reach out to the vendor directly to reschedule. You can find their contact information on each work order that was emailed to you, in the top left corner.

12 Week or 10 Month Inspection –

If you are coming up on either your 12-week or 10-month scheduled inspection, we will contact you and reschedule once we have resumed back to regular activity. Note - this will not affect any length of coverages that you currently have. Please continue to send in your 12-Week and 10-Month Report through your Homeowner Portal.For your convenience you can log into your homeowner portal below, please click the service request button.To validate the extension of warranty covered items, your 12-Week and 10-Month must be documented in the Homeowner Portal before the expiration date of the warranty.

If you experience an emergency or an issue with your plumbing, electrical, or HVAC system, please call your vendor directly.

We apologize for any inconvenience this may cause, your health, as well as our employees, is essential to us, and we are doing our part to protect that. Thank you for your continued trust in Chesapeake Homes.

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New Home Customer Service & Warranty Information

Welcome to your new home! We wish you many years of happiness and sincerely appreciate the opportunity you have given us to build your new home. We recognize your new home is one of the largest investments you will ever make, and thus we have used high-quality products and the best available workmanship to protect your investment.

The key to happiness and pleasure in your new home is a trouble-free operation of the fine mechanical components, and quick satisfactory service when required. Take the time to thoroughly read the Warranty Program book which outlines procedures to ensure the orderly and systematic handling of your service requests.

The Warranty Program book contains additional information which will assist you, as well as some suggestions for routine maintenance that will enable you to avoid some of the more common complications encountered by new homeowners.

One-year wall-to-wall coverage

One-year wall-to-wall coverage

Two-year electrical, plumbing, heating, cooling and ventilation system coverage

Two-year electrical, plumbing, heating, cooling and ventilation system coverage

Ten-year major structural defect coverage

Ten-year major structural defect coverage

Coverage is limited to defects in materials and workmanship. Refer to the Chesapeake Homes’ Warranty for full details and limitations on coverage. Items covered under manufacturer or supplier warranty are not specifically covered by Chesapeake Homes.

However, for the first year, we’ll assist you in obtaining service if you are unable to do so directly with the supplier or manufacturer. See our Home Care Guide for common household maintenance tips.

Taking Care Of Your Home

Do you have questions about your new home? We are here to help! Check out our Home Care Guide to help find answers to the most common questions new homeowners have about their new home.

Check out our guide to help find answers to the most common questions new homeowners have!

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