When it comes to buying a home, there's nothing more important than feeling secure in your investment. At Chesapeake Homes, that peace of mind is made possible by our exceptional warranty program! We ensure quality construction during the build process and beyond with 1-year & 2-year warranties and a 10 year structural warranty provided through Quality Builders Warranty, a company backed by Liberty Mutual – so you can rest assured knowing your new home is protected for years to come.

Warranty Service Department Phone Number: 844-959-0103

Monday-Friday, 8am-5pm.

All requests must be submitted through the Quality Builder's Warranty (QBW) Portal.

**Please note that any damage done to you home due to a storm is not a warrantable item. Those should be handled through your homeowner's insurance. During storms with heavy wind, be sure to put away any loose items outside as they could become projectile and cause damage to homes. Thank you!** 

How to Submit a Warranty Request

Submit Warranty Request

New Home Customer Service & Warranty Information

Welcome to your new home! We wish you many years of happiness and sincerely appreciate the opportunity you have given us to build your new home. We recognize your new home is one of the largest investments you will ever make, and thus we have used high-quality products and the best available workmanship to protect your investment.

The key to happiness and pleasure in your new home is a trouble-free operation of the fine mechanical components, and quick satisfactory service when required. Take the time to thoroughly read the Warranty Program book which outlines procedures to ensure the orderly and systematic handling of your service requests.

The Warranty Program book contains additional information which will assist you, as well as some suggestions for routine maintenance that will enable you to avoid some of the more common complications encountered by new homeowners.

Learn About Our Warranty
Emergency Service
Warranty Coverage
New Home Warranty
One-Year Manufacturer Coverage
New Home Mechanical Warranty
Two-year limited electrical, plumbing, heating, cooling and ventilation system coverage.
New Home Structural Warranty
Ten-year major structural defect coverage.
Coverage is limited to defects in materials and workmanship. Refer to the Chesapeake Homes’ Warranty for full details and limitations on coverage. Items covered under manufacturer or supplier warranty are not specifically covered by Chesapeake Homes.

However, for the first year, we’ll assist you in obtaining service if you are unable to do so directly with the supplier or manufacturer. See our Home Care Guide for common household maintenance tips.
New Home Customer Service & Warranty Information
New Home Customer Service & Warranty Information

Taking Care Of Your Home

Do you have questions about your new home? We are here to help! Check out our Home Building Guide to help find answers to the most common questions new homeowners have about their new home.

View The Warranty Guide
View The Home Building Guide
View The VA QBW Warranty Guide
View The SC/NC QBW Warranty Guide
Flooring Care & Maintenance