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Homeowners

Homeowners

Get Settled In & Start Your
Homeowner Journey Here!

Service Request

As a purchaser of one of our new homes you are protected by the Quality Builders Warranty “QBW” Home Protection Policy. As an QBW Home Protection Policy Builder we are required to meet certain standards of performance which will insure the quality of your new home. The QBW Home Protection provide you with a limited warranty from the Builder as well as an insurance policy underwritten by a national company which backs the Chesapeake Homes warranty and provides extended insurance coverage on major structural defects should they occur. To submit a service request please login to your Homeowners Portal.

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Service Request
Warranty Coverage

New Home Customer Service & Warranty Information

Welcome to your new home! We wish you many years of happiness and sincerely appreciate the opportunity you have given us to build your new home. We recognize your new home is one of the largest investments you will ever make, and thus we have used high-quality products and the best available workmanship to protect your investment.

The key to happiness and pleasure in your new home is a trouble-free operation of the fine mechanical components, and quick satisfactory service when required. Take the time to thoroughly read the Warranty Program book which outlines procedures to ensure the orderly and systematic handling of your service requests.

The Warranty Program book contains additional information which will assist you, as well as some suggestions for routine maintenance that will enable you to avoid some of the more common complications encountered by new homeowners.

Contact Our Home Care Representative
Emergency Services
One-year wall-to-wall coverage

One-year wall-to-wall coverage

Two-year electrical, plumbing, heating, cooling and ventilation system coverage

Two-year electrical, plumbing, heating, cooling and ventilation system coverage

Ten-year major structural defect coverage

Ten-year major structural defect coverage

Coverage is limited to defects in materials and workmanship. Refer to the Chesapeake Homes’ Warranty for full details and limitations on coverage. Items covered under manufacturer or supplier warranty are not specifically covered by Chesapeake Homes.

However, for the first year, we’ll assist you in obtaining service if you are unable to do so directly with the supplier or manufacturer. See our Home Care Guide for common household maintenance tips.

Taking Care Of Your Home

Do you have questions about your new home? We are here to help! Check out our Home Care Guide to help find answers to the most common questions new homeowners have about their new home.

Check out our guide to help find answers to the most common questions new homeowners have!
Home Care Guide

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