The best way to handle an emergency is to be prepared and informed when an emergency occurs.
We know you will be happy in your new home, however, we also realize that homes occasionally need emergency service. So, for your convenience and quickest response to your emergency needs, contractors for electric, HVAC, and plumbing should be contacted directly. You will find their contact numbers located in your electrical panel. Emergencies consist of no heat, no water, gas leak, no air conditioning in extreme temperatures, water leak from a plumbing line, and sewer back up into your home. There will not be a charge for warrantable items during year 1 of your warranty, however, you will be responsible for any charges for non-warrantable service calls such as tripped circuit breakers, clogged air filters, owner caused plumbing obstructions, a service call to an inappropriate vendor, etc.
Make sure to submit any emergencies to Quality Builders Warranty and contact the appropriate vendor for service. You can reach them at 800-334-9143.
For emergency situations that cannot be handled by a subcontractor, call the Chesapeake Homes’ Warranty Service Department during normal working hours.
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Warranty Service Department Phone Number - 844.959.0103